At Dementia Resource Community Ltd (DRC), we are committed to protecting your privacy and handling your information fairly, lawfully and transparently.
What information do we collect?
We may collect information including:
• Name, address and contact details
• Date of birth
• Next of kin details
• Health and care information
• Care assessments and care plans
• Information provided through our website, email, telephone or referral forms
Why do we collect information?
We collect information to:
• Provide safe and effective care
• Assess care needs
• Communicate with healthcare professionals involved in your care
• Safeguard people who may be at risk
• Meet our legal and regulatory obligations
• Improve the quality of our services
Who do we share information with?
Where appropriate and lawful, we may share information with:
• GPs
• Hospitals
• Community healthcare teams
• Pharmacies
• Local authorities
• Safeguarding services
• NHS organisations
• The Care Quality Commission (CQC)
We only share information where there is a legitimate reason to do so.
How long do we keep information?
We retain records in accordance with NHS Records Management Code of Practice requirements and other legal obligations.
Adult care records are normally retained for at least 8 years after care has ended.
Research and Service Improvement
We may use anonymised or pseudonymised information to help improve services, monitor quality and support audit activities.
Where confidential patient information is used beyond direct care, we will comply with applicable legislation and the National Data Opt-Out.
Automated Decision-Making and Artificial Intelligence
We do not make decisions about individuals solely through automated means.
We may use technology, including artificial intelligence (AI), to support administrative activities such as document drafting, information summarisation and service improvement.
All significant decisions relating to care and support are reviewed and approved by appropriately qualified professionals.
Your Rights
You have the right to:
• Access your personal information
• Correct inaccurate information
• Request restriction of processing where appropriate
• Object to certain uses of your information
• Request human review of any significant automated decision
• Complain about how your information is handled
For further information please see our Privacy Notice.